Responsibilities
- The Lead Host/Hostess is responsible for managing the front desk and other Host/Hostess in accordance with company standards
- You will oversee that all responsibilities of the Host/Hostess position are followed to ensure an efficient service
- Make sure all menus are wiped down, free of spots or stains and complete
- Make sure entry and doors are clean, free of debris and inviting
- Check with Manager to assure there are no large parties or private parties you need to know about
- Review seating chart and organize reservations (planning is everything when running an effective host stand)
- Ensure dining room is set to restaurant standards
- Check with the kitchen and service staff to ensure they are ready to accept Guests
- Answer phones and assist callers with reservations and any other requested information
- Greet and acknowledge every Guest with a friendly smile, escort them to their table and present menus
- Communicate with servers when Guests have been seated in their station
- Manage restaurant waiting list to accurately set Guest expectations while maintain an even flow across server stations
- Say good-bye to all Guests. Check to make sure everything was wonderful. If there was any kind of problem quickly get a Manager
- The host or hostess is the first impression the Guest receives when they come to our restaurant, and they are also the last. We want it to be a memorable impression.
- Maintain clean and orderly service areas and complete side work duties
- Comply with established safety and sanitation standards
- Adhere to company policies and standard procedures
