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45 Kai Ala Dr • Lahaina, HI

Castaway Café is a full service restaurant serving breakfast, lunch and dinner daily. Located on the beach in Ka’anapali, this local hot spot offers ocean front dining and an Island-inspired menu.

Lead Host/Hostess

Responsibilities

  • The Lead Host/Hostess is responsible for managing the front desk and other Host/Hostess in accordance with company standards
  • You will oversee that all responsibilities of the Host/Hostess position are followed to ensure an efficient service
  • Make sure all menus are wiped down, free of spots or stains and complete
  • Make sure entry and doors are clean, free of debris and inviting
  • Check with Manager to assure there are no large parties or private parties you need to know about
  • Review seating chart and organize reservations (planning is everything when running an effective host stand)
  • Ensure dining room is set to restaurant standards
  • Check with the kitchen and service staff to ensure they are ready to accept Guests
  • Answer phones and assist callers with reservations and any other requested information
  • Greet and acknowledge every Guest with a friendly smile, escort them to their table and present menus
  • Communicate with servers when Guests have been seated in their station
  • Manage restaurant waiting list to accurately set Guest expectations while maintain an even flow across server stations 
  • Say good-bye to all Guests.  Check to make sure everything was wonderful. If there was any kind of problem quickly get a Manager
  • The host or hostess is the first impression the Guest receives when they come to our restaurant, and they are also the last. We want it to be a memorable impression.
  • Maintain clean and orderly service areas and complete side work duties
  • Comply with established safety and sanitation standards
  • Adhere to company policies and standard procedures

Qualifications

  • Able to work in a high energy and fast paced work environment
  • Requires a good sense of prioritization and organizational skills
  • Able to project a friendly and helpful attitude
  • Able to work as part of a Team
  • Must be dependable and timely
  • Able to work a flexible schedule
  • Weekends, holidays and evenings required

Skills

  • Aloha POS knowledge an advantage
  • Able to lift 15-30 lbs.
  • Able to stand, walk, lift, twist and bend for up to 8 hours a day

Shift

  • AM/PM Shift
  • Part-time

Experience Level

  • Entry Level - little to no experience

The job description doesn't imply an employment contract, nor is it intended to include a comprehensive listing of daily activities, duties or responsibilities required of the Employee for this job. Other tasks may be assigned based on business needs and the department supervisor's request.